They definitely care about patient comfort because they have the best waiting room chairs I've ever seen. I could have easily taken a quick nap while waiting for my appointment. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. The toothpaste they used during my cleaning tasted fantastic. It was one of the best I've ever tasted.