Mark Van Houten, MD

Mark Van Houten, MD
Neurological Consultants 361 Hospital Rd Ste 527 Newport Beach, CA 92663
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Consumer Feedback

(10 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
4.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
2 star average for Value

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Are you going to visit this provider again?
Not if my life depended on it
Was this provider's office clean?
Yes everything was neat and sterile
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider rush your appointment?
Not too much, but somewhat
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
by Anonymous xxx.xxx.146.254
November 13, 2013

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Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
Did this neurologist answer all of your questions?
No, I left confused and frustrated
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Was this provider's office too loud?
No, it wasn't too loud
by Anonymous xxx.xxx.67.226
July 22, 2013
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.180.68
August 27, 2012

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Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.9.156
July 16, 2012

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I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. They didn't tell me anything about my treatment options. I left feeling very confused and frustrated. Much more honest, direct communication is needed. It is a very lonely, isolated and scary place when all your symtoms are screaming one thing and all your Dr. are saying NOTHING!!
by herculisa
October 19, 2011

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Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did this provider have an entertaining selection of waiting room magazines?
Yes
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
by Anonymous
August 10, 2011

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Was it easy to make an appointment with this provider?
Yes
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did this provider rush your appointment?
No
by Anonymous
August 09, 2011

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They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. It was so nice to arrive and see many fully qualified staff members. I've gone to some places that were very understaffed and I've never had a good experience. This place had a great staff though, and I'll definitely be going back. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place. I've already told my friends and family about the fantastic experience I had there.
by Andrew Kincaid
July 13, 2011

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Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Does this provider welcome questions?
Yes, they don't mind answering my questions
Does this provider promptly return your phone calls?
Yes
by Anonymous
July 11, 2011

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Was this provider's staff friendly?
Yes
Did this provider answer all of your questions?
Yes
Would you recommend this provider to others?
No
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
by Anonymous
April 28, 2011
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