Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did this provider ever postpone your appointment?
No, they never postpone my appointment