It was very easy to get an appointment. They have a very flexible schedule and get me in quickly every time. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. I felt very safe in their care. I definitely trust them. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous.