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Bruce Burton, MD

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Bruce Burton, MD
Malvern Diagnostic Clinic
(5 Reviews)
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2223 Grant St Malvern, AR 72104
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Consumer Feedback

(5 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
5 star average for Value
Dr. Burton has been the primary physician for me and my family for more than 25 years. He is extremely thorough and knowledgeable. So much so that I have had other medical specialists tell me that I should be very thankful that Dr. Burton recognized my symptoms and sent me to the specialist immediately or I could have had serious consequences and that too may family doctors would not have diagnosed the problem like Dr. Burton did.

He is very kind, respectful and really cares about your well-being. His staff is wonderful as well. Obviously, I would highly recommend Dr. Burton.

by scaldwell xxx.xxx.144.243
November 19, 2014
The staff are rude and incompetent. They speak to you at the window about the reason you're visiting in front of all the other patients in the waiting room. Once I showed up for an appointment booked the week before but they had no record of it and turned me away without letting me see a doctor.

They close early on Thursdays and are closed Friday, Saturday, and Sunday.

It's always a battle to get perscriptions refilled. They've send a "patient unknown" response to my pharmacy more than once, and you always have to play phone tag with them for days on end.The doctors want you to come in every month for "re-evaluation" if you have an ongoing condition, but they don't ever ask questions or do tests once you are there, they just hand you a refil script. I can't afford to take off work every month and pay a co-pay for a visit on top of my perscription costs.

It takes weeks of badgering to get test results.

They always mispell my name and have trouble finding my records.

The nurses are horrible at drawing blood and giving shots.

The waiting room is small and cramped. I always have to sit elbow to elbow with coughing sick people. The chairs are old and made of fabric so they're giant germ sponges... and everything is covered in dust.

You have to call at least a week in advance to get an appointment and they don't work with your schedule at all. Then you have to wait in the lobby for an hour past your appointment time because they always over book. Then it's another thirty minutes in the exam room, and finally a whopping two minutes with the doctor.

I really hate this place. My condition isn't even that complicated, and I don't need pain medicines. I just take a daily prevenative for migraines.
by Displeased xxx.xxx.66.20
June 22, 2014
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Was this provider late to your appointments?
No, they were on time
Was the waiting area spacious?
Yes
by Victoria xxx.xxx.130.196
June 28, 2013
Does this provider have helpful information available online?
Yes, but very little
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by Anonymous xxx.xxx.169.60
April 11, 2013
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.46.175
July 16, 2012
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Map and Directions
2223 Grant St, Malvern, AR 72104