I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. I had to wait for a little while after I arrived for my appointment, but I've had to wait longer at other places. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable.