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Rolando Lozano, MD

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Rolando Lozano, MD
(24 Reviews)
> Get Phone Number & Directions
435 ELMORA AVE ELIZABETH, NJ 07208
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Consumer Feedback

(24 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
He always atttends to my child's needs very friendly.
by Mariano xxx.xxx.37.137
October 21, 2016
i have been going here for awhile now since i was very young. but today i will NEVER go here again and i certainly will not refer to anyone to go. they denied my sick daughter a visit because she didn't have the right insurance. even when i told them i would pay them whatever charges. she said no. my daughter is 9 months old. so after waiting 30 min in the small cold waiting room they tell me they cant see her. the staff is slow the doctor doesn't have time to answer my questions or concerns, he comes in and goes out that is it. they do not act as if they care. i am a new mom i have lots of questions and i never get the opportunity to ask the ones i need too. but whatever they still get paid.
by concerned mom xxx.xxx.215.30
December 29, 2014
Were the waiting room chairs comfortable at this doctor's office?
They were average
Did you leave the office feeling satisfied with your visit?
Yes
Was this doctor's staff friendly?
Friendly Enough
Does this doctor use current and safe equipment?
Yes
Does this provider return your phone calls?
Promptly
by Anonymous xxx.xxx.39.63
June 14, 2014
Is this provider easy to reach in an emergency?
Absolutely not. I was forced to call the emergency room.
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Does this provider treat every client equally?
No, they definitely favor certain clients
Did they follow up with you after your appointment?
No. I still haven't talked to them.
Was there annoying music playing while you waited or during your visit?
Yes, it was annoying
by Anonymous xxx.xxx.123.159
September 27, 2013
Dr. Lozano is a very good doctor. But his office appearance and staff are low grade.
Also, the doctor is not in this office everyday, only Tuesdays. And if you go on the other days you may encounter a rude doctor named K.
It's a very disorganized place, and overly crowded.
The wait time is ridiculous! Every time I have taken my son there it has taken us 2 hours in total.
by UnhappySC xxx.xxx.33.87
January 31, 2013
The magazines in their waiting room were so boring. It made my time in the waiting room drag. When comparing them to others in their field, I would say they are by far the worst I have ever seen. I will never return. Their office was kind of gross. I was scared I was going to catch something from being in the office. It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves. If you have an emergency, run dont even attempt at making an appt. the rude, abnoxious and self centered person who picks up the phone seems to have this down packed to always say, we have no appts for today, only next week or next month. If your child needs to be seen by a doctor in this office make sure you have days or weeks to wait, otherwise find yourself another doctor or go to the emergency room. I have never encountered anyone as rude as the front desk person in this office.
by Maria xxx.xxx.113.4
December 14, 2012
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Does this provider treat every client equally?
No, they definitely favor certain clients
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Was it easy to make an appointment with this provider?
Yes
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Mr.Soto xxx.xxx.217.224
December 06, 2012
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
by Anonymous xxx.xxx.180.178
October 22, 2012
Does this provider always put the customer first?
Yes, they always put customers first
Would you refer this provider to a family or friend?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Was the waiting area spacious?
No, but I can always find a seat
by Anonymous xxx.xxx.14.116
September 26, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.67.186
September 08, 2012
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Map and Directions
435 ELMORA AVE, ELIZABETH, NJ 07208