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Malcolm R Greene, OD

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Malcolm R Greene, OD
(70 Reviews)
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31 SPRING ST WATERTOWN, MA 02472
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Consumer Feedback

(70 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
4 star average for Value
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
by Anonymous
August 12, 2011
Both Dr. Greene's are great. I have a difficult presciption and challenges with a congenital deformity with one of my eyes. They are both very patient. Their staff is extremely helpful. Both Dr's actually help you pick out your new frames and make sure you don't walk out of there looking ridiculous with frames that don't match your face.
by Anonymous
July 22, 2011
They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. They were by far one of the best I've ever seen in their field. It was obvious that they've been exceeding their clients' expectations for many years. They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified.
by Anonymous
July 14, 2011
Could you buy glasses at your optometrist's practice?
Yes, I bought a beautiful new pair.
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous
July 07, 2011
Was it easy to find parking at this provider's office?
No, I had to pay for parking!
Did this provider have reasonable prices?
Yes
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous
July 06, 2011
Was this provider late to your appointments?
No, they were on time
by Anonymous
July 05, 2011
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Was this provider friendly?
Very! The most welcoming office I've visited!
by Anonymous
June 28, 2011
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Would you recommend this provider to others?
I Already Have
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
by Anonymous
June 27, 2011
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Anonymous
June 10, 2011
I have used Drs. Greene for a few years now and have been very happy with my experience with their office. They have done both a regular eye exam and contact lens exam for me, and for the latter used a new machine I hadn't seen before that plotted the surface shape of my eye to ensure the best contact fit. I would definitely recommend them.
by Anonymous
May 25, 2011
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Map and Directions
31 SPRING ST, WATERTOWN, MA 02472