They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. I couldn't believe how knowledgeable and well-informed the staff was. They were able to answer all my questions, except the ones they needed to have their boss's input on. It was great to be able to talk to such a skilled staff. Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on.