They have a very good professional reputation. I know that I'm under the care of an expert. It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered.