Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best