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Marjorie Khawam, DPM

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Marjorie Khawam, DPM
(16 Reviews)
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3816 Woodruff Ave Ste 302 Long Beach, CA 90808
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Consumer Feedback

(16 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Patient beware. I had good care here six years ago. Not so much last summer. 1. They ask for payment up front before care. 2. They require a copy of your drivers license before treatment. 3. She cares more about the money than your feet.
Despite it being 5 years since my previous custom orthotics were made (which I no longer had), she didn't take x-rays, watch me walk, examine my feet, or do anything but ask me if the other ones were still working. They made new molds of my feet and sent them to a different orthotic lab. When they came back, they were awful. Not at all the right fit. Like they had been made for someone else. They immediately hurt badly. I could not walk in them. She asked me to take them home anyway and try them, I did, and my feet hurt for hours after a few minutes of wearing them. Bottom line, despite several attempts, they could not get them right. 3 months were consumed. I was moving out of the area (which I told them prior to first appointment). I asked for my money back ($350). They became rude, saying they are custom products. I was upset, $350 poorer and without Orthotics! She became HIGHLY DEFENSIVE when I complained she had NOT taken x-rays, watched me walk or examine me. Then said, "You know what, you just go have a nice life." They did finally refund the cost only of orthotics, but not the office visit.
by Unhappy PAST Patient xxx.xxx.8.15
October 17, 2017
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Was it easy to find parking at this provider's office?
Yes, it was convenient
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.193.226
March 14, 2013
Did this provider prominently display their diplomas or business license?
Yes
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
by ellen xxx.xxx.186.247
October 19, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.249.179
September 06, 2012
Did this provider answer all of your questions?
None of my questions were answered
by Anonymous xxx.xxx.37.105
September 02, 2012
by Anonymous xxx.xxx.83.86
August 23, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.196.246
March 17, 2012
Was the waiting area spacious?
No, but I can always find a seat
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous
January 08, 2012
Same-day relief! I hobbled in, cringing in pain, and Dr Khawam and her staff really made me feel like they cared. I walked out of her office pain-free and very happy.
by Sven
September 17, 2011
This doctor was pleasant and knowledgable. She listened to our concerns, took her time in assessing the problem, and explained her diagnosis to my son and me.
by LB mom
August 15, 2011
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Map and Directions
3816 Woodruff Ave Ste 302, Long Beach, CA 90808