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Leonard Kaplan, DO

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Buffalo Spine and Sports Institute

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Buffalo Spine and Sports Institute

Williamsville, NY
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Leonard Kaplan, DO
Buffalo Spine and Sports Institute
(8 Reviews)
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100 College Parkway Williamsville, NY 14221
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Consumer Feedback

(8 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
1 star average for Value
He should have his license to practice taken away and is by far the worst doctor I've ever seen. He doesn't listen to you when you have other contributing factors and he insults you when you tell him that his recommendations for treatment are not the best option for you.
by Just say no xxx.xxx.34.191
February 15, 2015
Whenever I have a question, even if it's very basic, they always make me schedule an appointment, which is extremely frustrating and costly. They were a little too argumentative and angry. They didn't seem like they wanted to listen to almost anythingI had to say. Don't show any compassion or care for their patients.
by anonymous xxx.xxx.25.113
July 16, 2013
Does this provider use current and safe equipment?
Yes
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous xxx.xxx.224.82
June 06, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by Anonymous xxx.xxx.111.222
June 21, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.216.35
April 04, 2012
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous
February 03, 2012
Just started seeing Dr. Kaplan in September 2011, but have only seen him once in person. After that I have only seen or dealt with other doctors that share his office, but I did not sign up for that. I do understand mistakes happen, and there are miscommunication problems, but with this office it seems it happens for everything, wether it be for getting a new medicine script which you have to wait a week, for and than they make you drive to Williamsville when you live near Lockport. One incident is they refused to give me a new script for Lyrica because they said I owed money to them. This was a billing mistake on their part for they said I owed about $30, which was covered by medicaid. The nice receptionist thought this was ridiculous and said never heard of anyone being stops their meds or PT because of billing like this. Especially since it was their fault. My Last PT was October 27. I would have kept going, but they would not renew my script for it. So after straightening the billing out and finally being able to get my pain medicine, they took months to get me anew script for PT. Than I was told that I needed to make an appointment and see them before i would get one. I made appointment, and saw doctor. he asked me if I wanted to get epidural shot, and continue with PT. I said yes. I said I would have been going, but you guys would not give me a new script. I said I would start again next month in February, for I do not have the gas money, part of it because they had me driving all the way up to Williamsville for a script, instead of Lockport, or sending it to me. he said that is fine, and i was finally told they got me a PT script and faxed it over to Body Mechanics. I just called up three days ago to get a new script for medicine that can be called n to pharmacy. They called me three days later and told me the doctor would not give me a new script for I was not going to PT. I was pretty upset, because of this run around. ANother incident, was when calling three days ago for a new script for Lyirca, was told I had are filled. I said it doe snot say that on the bottle or said it on the script when I picked it up, for i remember being upset that it didn't have a refilled, and they would make me drive to Williamsville again for script. receptionist, was very rude and became argumentative and said I was wrong there is a refill. i said fine and called up my pharmacy. They verified that I did not have a refill for it did not say it on the script. they said they would call the office and tell them that. I still have not received a phone call on this issue. Just in the short time that I have been seeing this doctor, problems have been absurdly numerous, more than I can explain here. FYI I have never made a public or online complaint of a doctor before.
by Christian
January 26, 2012
Was this provider friendly?
Yes
by Anonymous
January 02, 2012
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Map and Directions
100 College Parkway, Williamsville, NY 14221