Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated