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Loanne B Tran, MD

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Loanne B Tran, MD
(7 Reviews)
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624 W DUARTE RD STE 205 ARCADIA, CA 91007
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Consumer Feedback

(7 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
Dr. Tran had been my doctor for 5 years and I feel quite foolish for keeping her as my doctor for so long.
I have had an unknown neuropathy since age 2 (I am now 29) which means I need to be seen by a lot of specialists.
Pros:
1. She generally writes your prescription in a timely fashion
2. She generally granted most of the my requests to see a specialist (I initiated)
3. Miley the receptionist is kind and easy to talk to.
Cons:
1. She is poorly staffed... she has no nurses and nurse practitioners on her staff and she is the only doctor.
2. She has a tendency looking at her watch consistently and making you feel rushed.
3. After five years of being my doctor, she knew nearly nothing about my condition.... Which she actually admitted to when I brought it to her attention after we decided she would no longer be my doctor.
4. During the course of five years she only initiated that I see a specialist once. All other times I had to initiate the process myself. It is clear that I have a physical disability and should be seen by several different specialists. My current/new doctor since September 2013 has initiated me being seen by several different doctors which lets me know that I did not have unrealistic expectations of Dr. Tran.
5. Due to the nature of my physical disability I requested that the doctor request of the insurance to run a specific test. Dr. Tran told me that I probably had nothing to worry about and the insurance most likely would not authorize this request because I am young. I kindly and patiently explained to her despite the fact that she was my doctor and could clearly see that I have a physical disability that my circumstances are clearly not of someone typically in their 20s. After going back and forth with her, she put through the request and insurance with no problem at all authorized the request. Dr. Tran should be ever so grateful that I requested this exam because the results were what I expected and had I not had the exam and something had happened to me I could have sued her.
6. As it was nearing five years, I honestly informed the doctor that after several years she knew almost nothing about my condition, almost never initiated that I see the specialists or have any special tests run, she seemed not to be invested in my care, and that I could have complained to the insurance and a written bad review about her. Instead I wanted to tell her face-to-face because I believe that is the fair thing to. She thanked me and instead of saying she would try harder, she simply said that it was great that I was invested in my own health care. I in no way expected an apology because I understand that as a doctor she clearly feared being sued by a patient if she admitted to a mistake. Unfortunately, her care towards me as a doctor went downhill and I had had enough.
I have never in my lifetime written a bad review about a doctor but I wanted to prevent someone else from going what I went through. I am happy to report that I currently have the most amazing Dr. and I highly recommend doing your research beforehand and finding yourself a good doctor.
by NK xxx.xxx.85.103
February 02, 2014
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Would you recommend this internist to others?
No
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Was it easy to make an appointment with this provider?
Yes
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous xxx.xxx.126.75
February 08, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.178.238
June 27, 2012
Were the waiting room chairs comfortable at this pediatrician's office?
Yes
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
by Anonymous
January 05, 2012
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Does the pediatrician interact with both you and your child during appointments?
Absolutely! They respect my child's individuality and always address both of us
by Anonymous
December 14, 2011
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Does this provider promptly return your phone calls?
Yes
by Anonymous
October 12, 2011
Their office was one of the quietest, most peaceful places I've ever visited. I was able to relax very easily. The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded. They make sure to treat all their clients equally and without favoritism. I've always hated it when I've seen favoritism going on at other places I've visited. It's nice that it doesn't happen here. Although I have never had much to complain about I know that they always adhere to the customer is always right policy here. They take every complaint very seriously and strive to ensure that clients leave satisfied with their visit each and every time.
by Anita
May 09, 2011
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Map and Directions
624 W DUARTE RD STE 205, ARCADIA, CA 91007