I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They were very kind and professional, and never made me feel like I was a bad parent even if I disagreed with them on some parenting issues. They knew what a difficult task it was to be a parent, and made sure they encouraged me. They always take that extra step to make me feel special. I always enjoy my appointments here.