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Shelley R Berson, MD

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Shelley R Berson, MD
(15 Reviews)
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2 STRAWTOWN RD WEST NYACK, NY 10994
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Consumer Feedback

(15 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
I had a very bad experience at RENT (Rockland Ear Nose and Throat). On March 2, 2017 I was seen by Dr. Berson because of hoarseness and difficulties in singing. There was a complete disregard for me as a patient. The doctor was in a hurried state. She didn’t even listen to my story of symptoms and when they started.
The nurse listened to my story. But she didn’t write down exactly what I said; she wrote down her interpretation of what I said. This is what the doctor read. The first thing Dr. Berson said to me when she came in the room was “you don’t have to tell me why you are here. I just read what the nurse wrote”. I have never had a doctor say that to me! If the doctor had heard my exact words telling of my symptoms and when they started, she might have come to a different conclusion. After looking down my throat, she wrote many things on a sheet of paper my “patient to do list”. She wrote so fast that I had to ask the nurse to help me read what she wrote.

She told me what I should do (my to-do list) so quickly that I couldn’t comprehend what she was saying. After a while I asked her to clarify what my diagnosis was. She said she saw dryness, redness and some mucus in my throat. She said that I had acid reflux and allergies. I told her that I don’t have any symptoms of acid reflux. She still insisted that I had acid reflux. She prescribed Zantac 2 times per day and Flonase once a day.
I asked her if this would clear up my hoarseness and not being able to sing and she said no. I needed to be tested for allergies. This was further indicated on the sheet for my “Next Visit Plans”.

The staff was unhelpful. I left 3 messages for Mary, the medical assistant, regarding my medication. On the fourth call (which was 2 weeks after my appointment with Dr. Berson) Mary just happened to answer the phone. I told her that I had left three messages and why didn’t she call me. She said that she didn’t call me back because she was very busy.
I also left three messages for Lisa, the allergy nurse. Dr. Berson told me that I would not get better until we found out what I was allergic to. She wrote on my RENT future plans sheet under “Next Visit Plans”
“Allergy Testing”. Two and a half weeks after my appointment with Dr. Berson, Lisa, the allergy nurse, called me to make an appointment. She said that she didn’t get any of my messages that I had called.
I then went to another ENT doctor who found I had a frozen vocal chord and a nodule on my Thyroid. Dr. Berson never checked my neck – she was in too much of a hurry.
by Arlene Linke xxx.xxx.177.5
April 03, 2017
She's very passionate about educating people on sleep disorders and was the only Dr out of numerous ones I saw last year to provide me a reason for my exhaustion! I look forward to my next visit to learn even more about my condition! And I look forward to some much needed rest! Thank you Dr. Berson!!!!
by sams xxx.xxx.169.37
February 10, 2016
Was this ENT otolaryngologist's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.239.195
January 07, 2014
Although the website is amazing and it is called a "group", do not be fooled. It is one doctor with 2 appointments available in the next 2 months. When I said she seems to have too many patients already, the woman agreed and that was that!! Imagine if there was a problem. First be a doctor - then a celebrity!
by AlwaysAmom xxx.xxx.96.130
December 11, 2013
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
by Anonymous xxx.xxx.208.24
November 16, 2013
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous xxx.xxx.121.90
October 18, 2013
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Would you recommend this ENT otolaryngologist to others?
Yes
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous xxx.xxx.244.43
October 15, 2013
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.125.16
March 24, 2013
Did you notice a foul odor when you arrived at this provider's office?
Yes, they need to clean or sterilize their facility more
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
Did this provider use excessive foul language?
No
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous xxx.xxx.174.71
March 13, 2013
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Is this provider willing to pursue advice from other providers when necessary?
Not really, they discouraged any sort of outside advice
Was this ENT otolaryngologist's staff friendly?
Not Really
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous xxx.xxx.171.156
February 19, 2013
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2 STRAWTOWN RD, WEST NYACK, NY 10994