Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
Does this provider have helpful information available online?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway