I am confident that I was called the minute my test results were ready-fastest I've ever seen. They were extremely polite on the phone as well. They always make sure to return my phone call as soon as possible. They've never left me waiting. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything. They knocked before entering the exam room, which I found to be very professional.