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Jane Sunoo, MD

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Jane Sunoo, MD
(4 Reviews)
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520 MAPLE AVE STE 4 WEST CHESTER, PA 19380
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Consumer Feedback

(4 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Staff
2.5 star average for Staff
Recommended
1.5 star average for Recommended
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Was this provider's office clean?
Yes everything was neat and sterile
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Were the waiting room chairs comfortable at this family doctor's office?
Yes
by DC xxx.xxx.252.165
November 01, 2012
Each visit to Dr. Sunoo has required an excessive wait, of at least 45 minutes. My most recent visit was the worst yet. I took off work and arranged transportation to make this appointment a priority due to pressing health concerns. Unfortunately, I had to wait over an hour in the waiting room. Once I was brought to a back patient room, I had to wait for another 30 minutes. I then left the room to notify a nurse of the situation—I was informed I was the next patient in line to be visited by Dr. Sunoo. I waited for another 10 minutes, then proceeded to leave the office, as I had run out of time and could wait no longer.

As I left the office, I mentioned my reasoning for leaving at the front desk. The staff simply said "Have a great day!", not acknowledging the problem, or attempting to fix it or reschedule my appointment. I left, then later called and explained my situation once again to see if the problem could be fixed. I believe I spoke with Michele. She informed me there was nothing she could do herself, that I would need to talk to Dr. Sunoo myself. This is preposterous, considering even seeing Dr. Sunoo that day was physically impossible. Instead, she simply asked me to submit a complaint to the "suggestion box" in the waiting room. Unfortunately, that waiting room is one I will never step foot in again. I am now looking for a new doctor, and in a different firm—as I feel I have not been treated as a patient should.
by Ana xxx.xxx.213.190
June 06, 2012
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did they follow up with you after your appointment?
Yes.
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
February 27, 2012
I really like Dr. Sunoo. There seems to be a long wait time (average 30 to 45 minutes) every time I go for an appointment. That would be my only negative.
by katy
May 25, 2011
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Map and Directions
520 MAPLE AVE STE 4, WEST CHESTER, PA 19380