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Roberto J Ruiz, MD

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San Antonio, TX

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Roberto J Ruiz, MD
(24 Reviews)
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3412 ROOSEVELT AVE SAN ANTONIO, TX 78214
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Consumer Feedback

(24 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I felt like my needs were mostly met, but they didn't make any extra effort. There is still a long wait and maybe more staff is needed certain days or certain times. My nephew is seen here and he gets too antsy too soon.
by herlinda HERRERA xxx.xxx.217.106
June 04, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
I got lost, but eventually found it
by vryunhppy xxx.xxx.253.132
May 07, 2012
by Anonymous
March 06, 2012
They make sure to treat all their clients equally and without favoritism. I've always hated it when I've seen favoritism going on at other places I've visited. It's nice that it doesn't happen here. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there. The staff was very helpful no matter how many times I called with a question or concern. They never made me feel uncomfortable for asking any question.
by aNG
February 27, 2012
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Is this provider's business conveniently located?
Yes, it is very conveniently located
Was this provider's office clean?
Yes everything was neat and sterile
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous
February 13, 2012
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider welcome questions?
Yes, they don't mind answering my questions
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Was this provider's office too cold?
No, it was fine
by Anonymous
February 08, 2012
They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. The staff was extremely warm and welcoming, and made every effort to make me feel right at home. They are so friendly and inviting. Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking.
by Raquel M Aquino
February 01, 2012
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did you leave the office feeling satisfied with your visit?
Completely!
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this family doctor use current and safe equipment?
Yes
by Anonymous
November 10, 2011
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous
October 31, 2011
Did this provider show attention to detail?
Kind of, but not very much
Was the waiting area spacious?
No, it was rather cramped
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
October 18, 2011
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3412 ROOSEVELT AVE, SAN ANTONIO, TX 78214