Does this provider leave you on hold for a long time when you call?
All the time! I think I got a gray hair while I was waiting
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Does this provider remember you by name?
No, and they don't make an effort to even try
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions