Kevin T Coolbaugh, OD

Kevin T Coolbaugh, OD
1960 ELECTRIC RD ROANOKE, VA 24018
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
Would you recommend this optometrist to others?
Yes
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.75.5
April 24, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.50.172
July 09, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.128.104
June 05, 2012
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Are you going to visit this provider again?
Sure
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous
February 27, 2012
Did this provider show attention to detail?
No, I was afraid they were going to forget something important
Would you recommend this optometrist to others?
No
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Did this provider leave you unattended for an extended period of time?
Yes, I was left alone too long
Was this provider's office too loud?
No, it wasn't too loud
by Anonymous
February 24, 2012
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous
January 12, 2012
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Does this provider use current and safe equipment?
Yes
by Anonymous
April 22, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
April 07, 2011
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous
March 23, 2011
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