Directory > Providers > Doctor > Cardiologist > CA > Pleasanton > Donald M Lai, MD > Reviews

Donald M Lai, MD

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Pleasanton, CA

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Donald M Lai, MD
(19 Reviews)
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5565 W LAS POSITAS STE 250 PLEASANTON, CA 94588
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Consumer Feedback

(19 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Was this cardiologist friendly?
Yes
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Does this provider welcome questions?
Yes, they don't mind answering my questions
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did this provider have reasonable prices?
Yes
by Anonymous xxx.xxx.85.242
February 04, 2013
The staff was very rude in fact. Downright unfriendly and unwelcoming. I noted that the chairs in their waiting room weren't the best, but that wasn't too big of an issue for me. They didn't tell me anything about my treatment options. I left feeling very confused and frustrated. Their office was clean enough, nothing special though. One of the staffs Felicia was suppose to call back to set up my appointment but she ignored me three times. I am still waiting for the call until now. She is very incompetent and do not deserve to serve patients. Some of the staff suppose to help out also but they are so lazy and slow....I don't trust these people working for the doctor, they don't care...
by Gammary xxx.xxx.220.172
December 17, 2012
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Does this provider offer flexible appointment times?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous xxx.xxx.199.70
December 04, 2012
I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to.
by LAS
December 28, 2011
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous
October 31, 2011
Did this provider rush your appointment?
Not too much, but somewhat
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Was this provider's office too cold?
No, it was fine
by Anonymous
October 26, 2011
Was this provider's office too loud?
No, it wasn't too loud
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Did you feel safe in this provider's care?
Yes
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous
May 28, 2011
Dr. Lai is a kindly and competent physician, and I trust him implicitly. He has cared for both my husband and me, and we can recommend him without reservation.
by wellrose
May 13, 2011
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Is this provider willing to pursue advice from other providers when necessary?
No, and they didn't want me to seek anyone else's opinion
Was this provider argumentative or easily angered?
Yes, I was scared to say anything
by Anonymous
April 29, 2011
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5565 W LAS POSITAS STE 250, PLEASANTON, CA 94588