They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me.