I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. When comparing them to others I have visited for the same condition, they are among the best I have seen. I trust them to only recommend dental procedures I actually need. I know they care more about my health than they do about making money.