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Hampden Family Dentistry

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Hampden Family Dentistry
Hampden Family Dentistry
(45 Reviews)
> Get Phone Number & Directions
27 Western Ave Hampden, ME 04444
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Consumer Feedback

(45 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
My family and I were patients for many years. My wife and I have three children. We enjoyed our visits to the Husband/Wife Dental team and felt they were truly dynamic, high caliber individuals.

The woman in the front office I personally feel is the root of any customer churn/defections this office may be seeing and may not even be aware of it. Evidently the office did not have our updated address on file even though my wife had updated with the administration crew, my wife and kids missed their appointment, I also was a patient and always let the front office know that my wife paid the bills and would settle up on any work completed. they were fine with that there was one bill that was around $200.00 and not only did we never receive a call, or letter for showing we were past 30 days late on such a petty amount, I showed up for my appointment just to be informed that me and my family of 8 years had been fired as a customer, and over such a petty amount that I just paid the day they informed me. I did take it personally because my wife Jessica called on several occasions and after receiving 0 help from the office lady (the newer one) she asked to speak directly to Emily or her Husband which we felt we built a good relationship with and when no calls were returned I told my wife "it has to be a mistake" certainly they will know this is not worth losing a loyal customer to. I was fired as a customer, and since I had just within the last year paid over a thousand dollars to replace a 20 year old crown per Randy, I naturally went back to their office for support when I (and I take full responsibility) bit into something hard and it completely broke the crown on my tooth, i was uncomfortable and just wanted to see the Dentist who had just set the Crown 13 month prior...they (front office woman) refused to help and did not even have the courtesy to call me or my wife directly back after I had left the office. My wife Jess asked if she would have Emily or her husband call back because it had to be a mistake. Thanks to the lack of support and commitment from the Hampden office I just this past week had to have my tooth extracted and pay $4,000 out of my own pocket for an implant. The Dentist that i am seeing was extremely surprised with not only how my family was treated but the amount of decay that was underneath my Crown that should have all been removed.

We truly enjoyed the relationship we had with this team of professionals, we were promoters of their business and would never consider going elsewhere, so this experience hurt. I can tell you as a professional that runs a national organization’s business department that you have to do a better job of assessing the associates that are the face of your practice. The individual I am referring to is not good for the making a customer feel valued, she is condescending, sees things in only Black or White and I personally felt offended after all the years of business with this office to be treated as my family was. I was truly not expecting that. I want to assure you that it is only one woman that has displayed this type of behavior that works at you’re the front office station, The hygienist that works part time at the desk and the lady that has been there since I become a customer are spectacular and a blessing to deal with. The person I am referring to seemed to be older and newer to your team, +/- a year in a half. She certainly didn’t go out of her way to make me feel valued as a long time patient as I always felt I had been.
by Billy & Jess xxx.xxx.246.1
February 20, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Wendy xxx.xxx.188.90
February 02, 2012
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Do you trust this dentist to only recommend dental procedures you need?
Absolutely! I'm very confident they have my best interest in mind
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Does this dentist use current and safe equipment?
Yes; the equipment is very advanced!
by Anonymous
December 08, 2011
Does this provider have helpful information available online?
Yes, they have a great website and are present in many online directories
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Was this provider's staff friendly?
Yes, they went above and beyond
Was this dentist friendly?
Extremely Friendly
by Anonymous
November 23, 2011
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by Anonymous
September 08, 2011
Was this dentist friendly?
Extremely Friendly
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Was the waiting area spacious?
Yes
by Anonymous
September 07, 2011
Are you going to visit this provider again?
Sure
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Would you recommend this dentist to others?
I Already Have
by Anonymous
September 05, 2011
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Did this dentist give you your invoice promptly?
Absolutely! They gave me my invoice before I had even asked for one
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous
August 12, 2011
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Anonymous
August 11, 2011
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Have the fillings, crowns, or veneers you've received lasted?
Yes, they lasted as long as they were supposed to
by Anonymous
July 31, 2011
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Map and Directions
27 Western Ave, Hampden, ME 04444