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Bradley Y Tsutsui, DDS

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Bradley Y Tsutsui, DDS
(3 Reviews)
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1382 E Alluvial Ave Suite 104 Fresno Fresno, CA 93720
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Consumer Feedback

(3 Reviews)
My children and I were having our teeth cleaned (4 of us total) at Dr. Bradley Y Tsutsui DDS in Fresno, CA on 7/7/2015 and during my appointment my son went to the restroom once during my visit and once after his visit. After his second trip to the restroom, Christine the receptionist came and got me and told me to that I might want to go check. When I got into the restroom, my son had missed the toilet (he's 7) so I proceeded to clean up the mess he had made with toilet paper. Christine and a dark haired receptionist handed me "Cavicide" and paper towels to clean up my son's mess because, "they had done it the first time." At this time I did not know what the chemical was that she handed me. When all of us were done with our appointments we left. I spoke to my husband about what had transpired and we decided that we would no longer be going back to this dentist because of this. I stopped into to cancel my future appointments and get a picture of whatever chemical she handed me. She lied to the dentist and told him that I asked to clean up after my son (I had not). I told the dentist that we had been working on this with him at home and she interjects that she would have my son do it next time. I thought, are you serious? I'm very angry that they handed me a chemical and told me to cleanup after my son. I would have been more upset if she had made him do it! Very unprofessional and not to mention dangerous. I have not had formal training on how to use cavicide. She did not give me gloves, or a mask, which is recommend on the bottle. Only paper towels and cavicide. This lady has been rude to my son regularly over the 4 years that he has been a client of Dr. Tsutsui. I'm saddened by her actions. Honestly she should be fired. This was hazardous to my health and the health of my children. Now we lost a dentist.
by Anonymous xxx.xxx.246.88
July 23, 2015
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
by Anonymous
November 01, 2011
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did this dentist pressure you to get any unnessary dental procedures?
No, they never pressured me
by Anonymous
September 07, 2011
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Map and Directions
1382 E Alluvial Ave Suite 104 Fresno, Fresno, CA 93720