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They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. I loved how gentle and careful they were while they were flossing my teeth. My gums didn't bleed at all. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one.