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Richard D Brannen, O.D.

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Richard D Brannen, O.D.
(13 Reviews)
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6 E South Street Hanover, NH 03755
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Consumer Feedback

(13 Reviews)
Service
3.5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Dr. Brannen is outstanding. I've been his patient for probably 25 years and travel 50 miles to see him. He is thorough, knowledgable, and a leading practitioner nationally in the contact lens field. He has always listened carefully to my concerns and answered my questions thoroughly. He referred me to a retina specialist for an issue, and sent him a letter ahead of me to explain his thoughts and conerns. When I had my appointment with the specialist, he read the letter, looked at my retina, and said, "Brannen is 100% right--what do you need me for?" Nobody is more competent in this field. He may not be the warmest, back-patting type in the world, especially at first, but if you want an attentive doctor who knows his stuff, he's your man. His staff is unfailingly helpful and friendly in my experience. I recommend him without hesitation.
by Lens Wearer xxx.xxx.117.149
January 23, 2014
I have seen him a few years and am DONE going there. I don't care if I have to pay out of pocket, I will not go back there. His receptionist started going off on me the second I walked to the window because I needed a referral (I had been there within a year) and continued to greet me by impatiently making me sign a form that said I would pay them if I didn't get one. She was 100% concerned with being paid the $140 and with nothing else and she continued to go on and on about the referral even after I said I would just pay for the eye exam myself. His assistant asked me to look into a machine and when I politely asked what it was out of curiosity, she responded with "I'll tell you later" and never answered me. She then asked me about alcohol consumption and didn't believe me when I told her I didn't drink. The Dr is not personable, impatient and will rarely directly answer any questions you ask him. If you do get an answer, it will often be a one word answer. I hope if you are reading this, you go somewhere else, if not, consider yourself warned.
by Former Patient xxx.xxx.82.21
December 11, 2013
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous xxx.xxx.138.106
June 21, 2013
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Did this provider pressure you to purchase any unnecessary products during your visit?
I felt extremely pressured
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous xxx.xxx.136.118
November 20, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by paulp xxx.xxx.109.5
August 30, 2012
Receptionist was very sweet. Downhill, however, from there. Brannen himself was brusque, impatient, rude, and offered almost no explanations for what he was doing or why. My insurance network directed me to this guy; next time I'll skip the insurance if necessary. Nothing would get me back there. Frustrating, irritating, period.
by sharpstickintheeye xxx.xxx.124.110
July 31, 2012
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous
January 25, 2012
Were the waiting room chairs comfortable at this eye care office?
Yes
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Was the waiting area spacious?
Yes, extremely spacious
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
by Anonymous
November 29, 2011
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
by Anonymous
October 07, 2011
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did you experience unnecessary pain during your visit?
No
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
by Anonymous
June 09, 2011
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Map and Directions
6 E South Street, Hanover, NH 03755