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EyeCare Associates

Wellness.com Featured Provider
EyeCare Associates
EyeCare Associates
(40 Reviews)
Office

(205) 663-3937

 3429 Pelham Parkway Pelham, AL 35124

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Consumer Feedback

(40 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Does this provider answer the phone in a reasonable time when you call?
Definitely
Did you feel that your visit with the provider was time well spent?
No
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No
Does this provider have helpful information available online?
No
Did you leave the office feeling satisfied with your visit?
No
by Anonymous xxx.xxx.72.222
October 09, 2017
Their service may not be terrible, but their billing is horrible. Two times they've submitted a bill to the insurance company wrong. The first one was finally fixed and now they're trying to bill us for the second visit even though we've actually overpaid them. They also submitted the claim wrong this second time for a service my husband did not receive and the claim was denied. So they billed us for the difference instead of paying attention to what they were doing. We will not be going back to this place.
by Annoyed xxx.xxx.100.73
December 03, 2014
Did you feel that your visit with the provider was time well spent?
Mostly yes
Did the staff keep the temperature in the waiting room pleasant?
Mostly
Does the provider's staff treat you well?
Yes
Did this provider listen to your input and concerns?
Mostly yes
Did this provider seem up-to-date with the current advancements in their field?
Yes
by Anonymous xxx.xxx.11.190
November 10, 2014
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Were the waiting room chairs comfortable at this eye care office?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
by Anonymous xxx.xxx.127.113
February 12, 2014
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this provider prominently display their diplomas or business license?
Yes
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
by Anonymous xxx.xxx.32.145
July 26, 2013
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Are you going to visit this provider again?
Without a doubt!
by Jennifer xxx.xxx.69.168
June 26, 2013
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Was this provider late to your appointments?
No, they were on time
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Did this provider seem up-to-date with the current advancements in their field?
Yes
by Anonymous xxx.xxx.69.162
June 20, 2013
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this provider have reasonable prices?
Absolutely!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.67.184
May 29, 2013
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Was this provider friendly?
Extremely Friendly
by Anonymous xxx.xxx.98.71
May 21, 2013
Does this provider have helpful information available online?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider answer all of your questions?
Yes
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous xxx.xxx.3.235
January 02, 2013
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Map and Directions
3429 Pelham Parkway, Pelham, AL 35124
Website https://www.webeca.com/locations/al/pelham/pelham?utm_source=extnet&utm_medium=yext
Primary Specialty

Ophthalmologist

Practice EyeCare Associates
Payment Options American Express, Cash, Check, Discover, Financing, Invoice, MasterCard, Visa
Business Hours
Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:Closed
Sunday:Closed