Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. It was so nice to finally find a massage therapist that really goes out of their way to make you feel valued and important. They were so friendly that it helped me feel relaxed immediately. I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart.