During my massage, I asked them to change their technique a little. They changed it right away, and adjusted the massage to make sure it was exactly the way I wanted it. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left. Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something.