One of the first things I noticed about this business was the level of detail and attention to make the building handicap-accessible. Even the bathrooms were designed to be accessible with doors wide enough to accommodate wheelchairs and grab bars in the stalls. You could tell they really made an effort to accommodate people with all different needs. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. They've never rushed my teeth cleaning. They always go above and beyond to make sure my teeth look and feel fantastic. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. It was nice of them to offer some sample toothbrushes and toothpaste for me to take home. I was able to figure out which toothpaste I liked without having to buy anything.