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Ngoc-Phuong Tran, DO

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Ngoc-Phuong Tran, DO
Dr. (Liz) Ngoc-Phuong Thi Tran
(8 Reviews)
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1611 Ohlen Road Austin, TX 78758
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Consumer Feedback

(8 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
1 star average for Value
Did this provider seem irritated to be working with you?
Yes, they seemed like they wanted to be somewhere else
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Was this provider's staff friendly?
Not Really
Was this provider friendly?
I didn't feel very welcome
by XXXXXX xxx.xxx.151.199
December 05, 2013
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Were the waiting room chairs comfortable at this provider's office?
They were average
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous xxx.xxx.147.36
July 31, 2013
Although Dr. Tran is an "in-network" provider for Blue Cross/Blue Shield of Texas, she refused to submit the billing for an immigration physical to insurance! Rather, she made us pay nearly $1000 out of pocket, simply to (as she said it), "avoid headaches for her [and her sister, the receptionist]." I cannot recommend her at all.

They left me alone in the appointment room for quite a while. They didn't tell me anything about my treatment options. I left feeling very confused and frustrated. I would never recommend them to anyone, not even if they were the only provider in the area. They were terrible. They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. I have never seen a coupon for this provider, nor do they ever have specials or promotions going on. I don't think they like to help people save money.
by Anonymous xxx.xxx.101.114
May 02, 2013
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did you leave the office feeling satisfied with your visit?
Yes
Does this provider have helpful information available online?
No, just a basic listings page
Did you feel safe in this provider's care?
Yes
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous xxx.xxx.209.49
January 11, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Gaye Thompson xxx.xxx.19.21
September 10, 2012
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
by Anonymous
January 26, 2012
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did this provider wear an obnoxious cologne?
Not at all, their cologne smelled great
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous
August 11, 2011
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Did this provider seem up-to-date with the current advancements in their field?
Yes
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
by Anonymous
April 11, 2011
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Map and Directions
1611 Ohlen Road, Austin, TX 78758