They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. They always made sure that I wasn't in any pain. They had a few different appointment times available but none were perfect for my schedule. The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly.