I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. Their staff is friendly and professional. I didn't wait long at all. Although if you are having your eyes dilated it does take a while so be patient. My appointment started on time. They make sure to treat all their clients equally and without favoritism. They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while. The person that helped fit our glasses was also very kind and friendly!