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Richard Susel, MD

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Richard Susel, MD
Physicians Eyecare and Laser Center - Pine Heights Medical Center
(14 Reviews)
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1001 Pine Heights Avenue, Suite 101 Baltimore, MD 21229
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Consumer Feedback

(14 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
Does this provider maintain a professional appearance?
Absolutely
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous xxx.xxx.116.155
February 11, 2014
Did they follow up with you after your appointment?
Yes.
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Does this provider offer any coupons, discounts or promotions?
Yes, they always have specials going on
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Anonymous xxx.xxx.73.74
February 01, 2014
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
by Johnson xxx.xxx.240.2
January 29, 2014
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.100.36
July 18, 2012
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Does this provider offer flexible appointment times?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Does this provider remember you and your circumstances at every appointment?
Yes
Was this provider's office too cold?
No, it was fine
by Anonymous
March 05, 2012
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous
February 25, 2012
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Does this provider remember you by name?
Sometimes, but not always
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous
January 06, 2012
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous
November 07, 2011
Was this provider's office clean?
Yes everything was neat and sterile
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Were the waiting room chairs comfortable at this provider's office?
Yes
by Anonymous
October 21, 2011
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
by Anonymous
October 05, 2011
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Map and Directions
1001 Pine Heights Avenue, Suite 101, Baltimore, MD 21229