Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Were you informed about the company's policies for the cost of a second procedure if something were to go wrong?
No, I was very nervous that I would have to pay for a second procedure if something went wrong
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Were you able to relax during your appointment?
Not really, I was a little uneasy
Does this provider promptly return your phone calls?
Yes