Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!