I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a staff that's very knowledgeable and qualified. Their office was nice and quiet. Initially I had to wait a week to get my first appointment. After that, they had a few different appointment times available but none were perfect for my schedule. I was given a polite greeting when I walked in. The therapists and techs were always friendly and courteous. I was comfortable the entire time. I did not have full resolution of my problem, however.