I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. It was easy to get the appointment time that worked for my schedule. They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it. I had to wait for a little while after I arrived for my appointment, but I've had to wait longer at other places. I was given a polite greeting when I walked in. It was nice to be acknowledged.