Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified. They made the extra effort to make sure every question and concern I had was addressed. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered.