I showed up on time for my appointment but they weren't even there yet. I had to wait quite a while for them and my entire day's schedule was messed up. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. It was pretty hard to find the building, but I eventually found it.