Were the kennels and holding areas clean?
Absolutely not! They were so dirty and disgusting
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Does this provider promptly return your phone calls?
Absolutely not! My phone calls aren't returned at all!
Does this provider leave you on hold for a long time when you call?
All the time! I think I got a gray hair while I was waiting
Does this provider remember you by name?
Sometimes, but not always