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Loving Touch Animal Center

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Loving Touch Animal Center
Loving Touch Animal Center
(4 Reviews)
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1975 Glenn Club Drive Stone Mountain, GA 30087
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About

Loving Touch Animal Center

Loving Touch Animal Center is a Animal Hospital facility at 1975 Glenn Club Drive in Stone Mountain, GA.
Primary Specialty

Animal Hospital

Map and Directions
1975 Glenn Club Drive, Stone Mountain, GA 30087
Services Loving Touch Animal Center practices at 1975 Glenn Club Drive, Stone Mountain, GA 30087.

Animal hospitals offer general and emergency pet care services. Some animal hospitals offer 24 hour emergency services-call to confirm hours and availability.

To learn more, or to make an appointment with Loving Touch Animal Center in Stone Mountain, GA, please call (770) 498-5956 for more information.
Consumer Feedback
(4 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
5 star average for Value
View All 4 Reviews Add a Review
Recent Reviews
Please do not expect for the owner of this business to address any concerns you may have with their services. I took my dog in because she was exhibiting signs of a full anal gland. She was in pain and would not stand up on her back legs. I took my dog in for a tech visit and the technicians basically stood in front of me and fought over who didn't want to do it. Can you imagine your dog is in pain and you take them in to relieve them of their pain, and to see the staff that is paid to do the service, literally pass it on over and over again, in front of you? I went through 3 technicians before someone actually came out to take my dog back. What made it worse was an employee (Margie) who witness the incident, comes over to me and sit beside me to tell me how great the place is, and how caring the employees are. It was such an insult to have witness what I saw and then for someone to insult my intelligence by trying to make me believe I didn't see what I saw. I told her before bringing my dog by, I read reviews about the facility going downhill, but I brought my dog due to not just listening to reviews but from what I experienced, I had to agree. She went on to tell me, the facility is not going downhill. It was clear that the employee was not about the concerns and treatment of the patient, she was not about to see the situation through the lens of a patient but through the biasness of an employee. What made things worst was that by the time a technician finally volunteered to take her back, I was told I would have to wait in the waiting area. I have been to this vet many times before and I was NEVER asked to sit in the waiting area while they tended to my dog. Now, you as a owner, imagine for a moment, you witnessed the passing on of no one wanting to take care of your pet and then finally someone takes her and say they are going to do it, but behind close doors, would you not feel nervous of the whole idea? Are they going to really do it? Will they be rough with her and hurt her seeing that no one wanted to do it in the first place? Will they cause my dog more pain? When they came out with her, they all did this song and dance of how good she was, laughing with her, rubbing her, all smiles and everything is great. I left with my dog only concern with her relief of pain and when I got home and really thought through the whole situation, I decided to call the office and leave my information for the owner of the facility(Dr. Michelle Tilghman) to give me a call. When I called and gave my information to an employee and reiterated my concern, I was told that the owner was made aware of the incident. Well, Do you know it has been over two weeks and no one called me from the office? This is why I say on this review do not expect for any concern you may have to be handled, because I presented my concern about the unprofessional behavior of the staff at a time when I was already dealing with my concerns for my dog and no one called me back. All I wanted to hear was a simple, " We apologize for what you experienced, you should not have experience what you went through and we take these type of issues, seriously." It would have made a world of difference.
by Uranni xxx.xxx.208.216
December 04, 2015
They used to be great, and it pains me to have to write this review. However, the people who made it great no longer work there, and the loss of Dr. Kevin Brantly was the final nail in the coffin. Here is a prim example of the poor quality of care you can expect from this practice.

We had rescued a kitten and took it to LT for the initial examination. The day before his follow-up he developed an upper respiratory tract infection with a high fever and complete loss of appetite. LT couldn't see him that morning, I had an unavoidable legal obligation that afternoon, and there is no way I could drop him off and leave. So, I begged them to phone in a 1 day supply of antibiotic so as not to delay therapy, and I would bring him in the next day.

I was told by this very belligerent tech, Matthew, that it was against the law to do that, that he would go to jail. True, a tech can't prescribe, but then he stated that by law the vet couldn't either. This is a complete and total lie. As long as there is an established and current relationship with the practice, then the vet can prescribe without immediately seeing the patient. When I tried to bring these facts to Matthew's attention, he continually interrupted me and eventually disconnected.

It's obvious that LT only cares about getting as much money as they can instead of the health and welfare of their patients. Good thing Gwinnett Animal Hospital is around. They could see my kitten immediately, and he was 100% better within 24 hours.

My advice is to avoid Loving Touch, if you value your pet's health, and go to Gwinnett Animal Hospital.
by JAtwood xxx.xxx.176.69
September 18, 2014
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Recent Polls
Was this animal hospital's staff friendly?
Yes, they went above and beyond
Are you going to visit this provider again?
Without a doubt!
Was the waiting area spacious?
Yes, extremely spacious
Does this provider have helpful information available online?
Yes
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
by PJ xxx.xxx.41.102
August 06, 2013
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous
May 11, 2011
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