Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Does this provider promptly return your phone calls?
Yes
Does this provider adhere to the customer is always right policy?
Sometimes, but not always