Was the waiting area spacious?
No, multiple people had to stand
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Does this provider give unbiased advice?
No. I didn't trust their motives.
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't