They ignored my questions and my appointment seemed rushed. Their staff was not friendly at all, I didn't feel welcome there. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. The office was easy enough to find. I would never visit them again. I was very disappointed. when i looked into the residents rooms they were dirty and filthy.The smell opf urine and human feces was unbearable .tHere was a guy callig for HELP .noone answered i would not let these people take care of my dog.!!!