Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. I was given a polite greeting when I walked in. It was nice to be acknowledged. They put in the extra effort to make me feel valued and important. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. Their office was nice and quiet. I was worried it would be overly loud but it was fine.